What is your return policy?
Delivery Policy (Within 5 Days of Delivery)
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
How to Request an Exchange and Return
You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.
- Contact us via email ([email protected])
- Let us know why you’d like to return the machine—we’ll help you determine if there is an exchange that will better suit your needs
- We will send an RMA email to you with detailed instructions on exchanging your merchandise